1.What kind of payment method do you accept?

We accept Paypal and credit card payments, you can choose a method you like during checkout. In some case, your payment could be somehow denied at the checkout by our system in defense against possible credit card fraud. If you met this situation, please click here!

2.Why My Card Was Declined?

The most common reason for an unsuccessful card payment is that your bank has declined it. Please contact your bank, let them know it is you making this payment. Once they've confirmed this transaction, your next attempt should be successful. If all else fails, you can switch to your other credit/debit card. Besides, If you have a PayPal account, try to pay by PayPal.

3.What precautions should be taken before the first use?
Ensure the hoverboard is fully charged before the initial use, avoiding overcharging.
Press the start switch to enter the self-balancing mode, controlling turns, forward, or backward movements with subtle body shifts.

4.How can charging issues be addressed?
If unable to charge, check if the temperature is too high and wait for an hour before attempting to recharge.
To reactivate the mainboard, try removing and plugging the charging port 4-5 times.

5.What factors influence the usage time of the hoverboard?
Typically, the hoverboard lasts for about 30-45 minutes.
Factors affecting usage time include user weight, road conditions, temperature, riding speed, and battery power.

6.How to reset the hoverboard?
Turn off the hoverboard.
Place it on a level surface, ensuring no tilt, and calibrate balance.
Hold down the power button for at least 20 seconds.
Power off and restart the hoverboard.
If issues persist, attempt the reset process again.

7.Do you offer the replacement of battery?
Considering the safety concerns associated with customers replacing the battery themselves, we do not provide a replacement of battery.

8. I don't use it very often. When I take it out and turn on it, I find that the hoverboard is broken. What's going on?

Battery Issues: Prolonged periods of inactivity may result in a loss of battery charge capacity. Try charging for a period to see if the battery can be revived. If the battery is aging, it may need replacement.

Circuit Connection Problems: Extended periods of non-use can lead to loose or oxidized circuit connections. Check the circuit connections, ensure all connections are secure, and clean the plugs and sockets.

Mechanical Issues: Tires may lose elasticity due to prolonged inactivity, causing the self-balancing scooter to malfunction. Check if the tires are properly inflated, and if they are air-filled, ensure the pressure is appropriate.

Software Issues: If the self-balancing scooter has control software, it may require a software update. Connect to a mobile app or computer for updates to ensure the system is running smoothly.

Storage Environment Issues: Storing the scooter in a damp or extreme temperature environment for an extended period may damage electronic components. Store the self-balancing scooter in a dry and warm environment whenever possible.

Friendly Reminder: Please keep the product charged regularly to prevent the issues mentioned above, ensuring a pleasant user experience. Failure to do so may lead to inconvenience during use.