1.What kind of payment method do you accept?

We accept Paypal and credit card payments, you can choose a method you like during checkout. In some case, your payment could be somehow denied at the checkout by our system in defense against possible credit card fraud. If you met this situation, please click here!

2.Why My Card Was Declined?

The most common reason for an unsuccessful card payment is that your bank has declined it. Please contact your bank, let them know it is you making this payment. Once they've confirmed this transaction, your next attempt should be successful. If all else fails, you can switch to your other credit/debit card. Besides, If you have a PayPal account, try to pay by PayPal.

3.What precautions should be taken before the first use?
Ensure the hoverboard is fully charged before the initial use, avoiding overcharging.
Press the start switch to enter the self-balancing mode, controlling turns, forward, or backward movements with subtle body shifts.

4.How can charging issues be addressed?
If unable to charge, check if the temperature is too high and wait for an hour before attempting to recharge.
To reactivate the mainboard, try removing and plugging the charging port 4-5 times.

5.What factors influence the usage time of the hoverboard?
Typically, the hoverboard lasts for about 30-45 minutes.
Factors affecting usage time include user weight, road conditions, temperature, riding speed, and battery power.

6.How to reset the hoverboard?
Turn off the hoverboard.
Place it on a level surface, ensuring no tilt, and calibrate balance.
Hold down the power button for at least 20 seconds.
Power off and restart the hoverboard.
If issues persist, attempt the reset process again.

7.Do you offer the replacement of battery?
Considering the safety concerns associated with customers replacing the battery themselves, we do not provide a replacement of battery.